Refund and Returns Policy

Our aim is to provide our customers with an amazing online shopping experience which includes ensuring you are 100% satisfied with the products that you have ordered.

AAVVA accepts the Refund/Exchange for the order within 3 days from receiving the order for reasonable reasons as below:

*If we sent you the wrong size( Example: you have ordered “S” size but we have sent ”M” size), or the wrong color.

*If we sent to you a defective dress.

*If size didn’t fit, we accept only exchange (in this case we shall make the final decision to accept the return or exchange the order)

Under 2 conditions:

1) Sending the order back in the same condition( New, unused, with the tags).

2) Cover the shipping costs.



  • During the COVID-19 pandemic, we don’t accept exchange or return, for the sake of everyone’s health and safety.
  • Refunds will be done only through the Original Mode of Payment.
  • In the event that a transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.
  • AAVVA doing QA on all the orders before shipping them to the customer in order to make sure that our customer will be happy and satisfied with the dress. 
  • Please be sure when placing an order to check the measurement and the size chart and find your correct size to avoid any disappointments. We highly recommend the customers to be sure of their correct size.
  • If you are unsure at any time or need any further assistance please feel free to get in touch via email or contact numbers:
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